In the wake of devastating Hurricanes Harvey and Irma, it’s important to know what to do following such a catastrophe. These two powerful storms show that disaster, of any kind, can strike at any time. AAOE members who have experienced what comes “after the storm” will share their practices’ own plans and offer their advice, having been through Hurricanes Harvey, Irma, and Katrina. Register for this important Pop-Up Webinar to hear their stories and learn what to do before, during, and in the aftermath of disaster. Learn what to do when reopening your practice and how to take the steps to full recovery.
Debi Mitchell is the administrator at Children’s Orthopaedics and Scoliosis Surgery Associates, a private practice with seven pediatric orthopaedic surgeons and seven PAs since 1999. The practice is located in St Petersburg Florida at John Hopkins All Children’s Hospital, with several locations throughout the Tampa Bay area.
She has been a member of AAOE since 1999. She has served on multiple committee and councils at AAOE. She has also worked on the Education Task Force in 2009 and presented at AAOS Practice Management course with her managing partner. In 2015 she began working on the AAOE Education Council.
Joseph Mathews, PT, DPT, CSCS, Practice Administrator, Advanced Orthopaedics & Sports Medicine, will cover the most important aspects of phone wait times and how you can implement best practices based on his own experience. Advanced Orthopaedics & Sports Medicine currently has an impressive average wait time of only 28 seconds! Learn how they made this possible and what you can do to increase your own phone efficiency.
Mathews has served as the Administrator at Advanced Orthopaedics and Sports Medicine (AOSM) in Northwest Houston, since 2010. Joseph is a practicing physical therapist who not only serves the needs of his patients, but also serves his employees as the Director of Physical Therapy at AOSM. Joseph has been a member of the Advocacy Council for six years and has served on the Planning Committee for four years. He is an active member of the T-Bones group and has even helped to develop their current website. His comprehensive and quality care of patients is a true testament to his passion for the field of Orthopaedics and the future of medicine. Joseph’s sense of humor, razor-sharp whit and light-hearted demeanor, however, are the reasons patients always come back.
Craig Henry, MHA is the Practice Administrator at the Hand Center of Louisiana located in New Orleans, Louisiana. The Hand Center is an upper extremity focused practice with a full spectrum of supportive services including diagnostics, imaging, therapy, surgery and medicine sub-specialties of Rheumatology and Neurology. The Center has 5 physicians/surgeons and 10 CHT Therapists and serves as a regional referral center for the Gulf South. Craig has been the Practice Administrator for the past 20 years and before that he had management experience in the corporate setting with Ochsner Health System; in the private practice setting with the Eyecare Associates network; and in the public health setting with Charity Hospital of Louisiana. He received his Master in Health Administration from Tulane University.
He has been a member of AAOE (BONES) since 1997 and has served in leadership and on committees over that time as well as a speaker for Annual Conference. He currently is Chair of the Membership Council and is working with an outstanding group of AAOE members to improve the prospecting of new members and the retention of existing members.
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