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AAOE E Learning: Understanding Orthopaedic Staff Roles

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Managing Up |  Human Resources
Laura Hills
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Do you believe that the roles your employees play on your orthopaedic practice staff are identical to their job titles and/or their job descriptions? Do you believe that staff roles are best determined by personality type? This webinar suggests that a more effective way to build and manage your orthopaedic practice team is to define team roles through employee behaviors. The speaker will provide 10 rules of behavioral team roles that can help orthopaedic administrators select and build high-performing teams, build more productive staff relationships, improve the employee recruitment process, build greater team trust and understanding, and increase their own effectiveness. This speaker introduces and describes in detail Belbin’s highly-regarded and widely-used team role theory, and she offers lessons learned when applying team role theory to practice. Finally, she offers an easy-to-implement method for assessing current team roles and a simple four-question checklist that will help orthopaedic administrators balance an imbalanced team.


Learning Objectives:

  • Learn how balancing behavioral team roles can strengthen an orthopaedic practice team.
  • Understand at least three benefits of a behaviorally balanced orthopaedic team.
  • Recognize up to nine behavioral team roles in Meredith Belbin’s team role theory.
  • Assess your orthopaedic staff to determine if they are behaviorally balanced.
  • Identify at least four strategies you can use to balance a behaviorally imbalanced orthopaedic staff.


Laura Hills Related seminars and products: 2

PhD, President

Blue Pencil Institute

Dr. Laura Hills, has lived in New York, New Jersey, Wisconsin, Pennsylvania, and Virginia, but contends that you can't take the Jersey out of the girl -- nor should you want to. She has accomplished many things over a distinguished 30-year career but defines herself first and foremost as an educator.

Dr. Hills uses a variety of modalities to teach adult learners how to advance their careers, increase their skills, and find greater fulfillment in their work. She has educated thousands of career professionals through face-to-face instruction, seminars and workshops, one-on-one coaching and training, teleconferences, and the many learning products that she has developed, including her popular books, monographs, articles, and learning templates.

Dr. Hills is the author of four successful books: Lasting Female Educational Leadership: Leadership Legacies of Women Leaders (Springer, 2013), How to Recruit, Motivate, and Manage a Winning Staff: A Medical Practice How-To Guidebook (Greenbranch, 2004), The Professional Practice Problem Solver (Prentice-Hall, 1991), and Do-It-Yourself Marketing for the Professional Practice (Prentice-Hall, 1986). She has authored hundreds of journal articles and notably, has been a staff development columnist for The Journal of Practice Management since 1998. Her article topics include communications, leadership, team building, human resources, marketing, management, emotional intelligence, ethics, workplace etiquette, and professionalism. 

Dr. Hills has been a popular public speaker for professional associations and conferences and is well known for her lively and experiential seminars and workshops. She has significant teaching and educational leadership experience as a former college professor and academic administrator at Virginia International University where she taught both academic English and English as a Second Language and served as an academic department chair. She continues her affiliation with Virginia International University as its Research Fellow for Academic Development. Dr. Hills has also taught a variety of Workforce Development and Continuing Education courses at Northern Virginia Community College. Dr. Hills has grounded all of her work in a rigorous academic foundation in learning theory, pedagogy, learning assessment, and curriculum design. She holds a Doctor of Arts in Higher Education from George Mason University where she focused her scholarly work on leadership studies. She is a distinguished scholar and was awarded the George Mason University Higher Education Outstanding Doctoral Student Award and Outstanding Doctoral Dissertation Award. Dr. Hills also earned a Master of Arts in English and graduate certificates in College Teaching and in the Teaching of English to Speakers of Other Languages from George Mason University. She completed her Bachelor of Arts cum laude at her beloved Rutgers University, where she was elected to Phi Beta Kappa and won the freshman prize for outstanding English language skills.



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