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2018 E-Learning Series

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e-Learning Series
Elizabeth Woodcock |  Jamie Verkamp |  David M. Glaser |  Susan Childs |  Laurie Morgan |  Diane Hubisz |  Tara Holicky |  Olivia Wolf |  Linda Talley |  Brenda Brouillette |  Laura Hills |  Frank Cohen |   1 more....
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Elizabeth Woodcock's Profile

Elizabeth Woodcock Related seminars and products: 2


Elizabeth Woodcock is a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike.

With rich experience in consulting, training, and industry research, Elizabeth has led educational sessions for the nation's most prominent healthcare professional associations, specialty societies, and medical societies. In addition to presenting at conferences, she contributes to internal training for physician practices and health systems across the country.

Unparalleled in her contribution to industry publications, Elizabeth has authored or co-authored 16 books. She is a Fellow in the American College of Medical Practice Executives, and a Certified Professional Coder. She holds her undergraduate degree from Duke University and her graduate degree from the Wharton School of Business of the University of Pennsylvania.


Jamie Verkamp's Profile

Jamie Verkamp Related seminars and products: 2


As a keynote speaker, breakout leader, facilitator, trainer, and consultant, Jamie Verkamp's passion for people has helped her energize thousands of audience members and become a nationally recognized thought leader in the healthcare industry. Her background in marketing and consumer behavior pairs well with her career-long involvement in the healthcare industry, as she's able to motivate and educate healthcare leaders to understand patient behaviors, their decision making process, what they desire from their patient experience, and what shapes their perceptions.

As Managing Partner and Chief Speaking Officer at (e)Merge, a medical growth consulting firm, Verkamp works shoulder to shoulder with medical professionals in both hospital and clinical settings to improve the patient experience and see measurable growth in clients‘ customer service efforts, referral volumes, and bottom lines. As a sought after speaker and trainer, she is privileged to share her knowledge with audiences at more than 50 events each year speaking on topics related to new marketing initiatives, the patient experience, and healthcare social media. Through her passion for writing, she has also been featured in multiple industry publications including MGMA Connexion, Medical Practice Digest, and the American Medical Association. The 2010 article for the Medical Group Management Association (MGMA) Connexion, titled “The Real Value of Social Media in Healthcare” was awarded the Edward B. Stevens Article of the Year in 2011 by MGMA and the American College of Medical Practice Executives (ACMPE).


David M. Glaser's Profile

David M. Glaser Related seminars and products: 2

Fredrikson & Byron's Health Law Group

David M. Glaser is a shareholder in Fredrikson & Byron's Health Law Group. Glaser assists clinics, hospitals, and other healthcare entities negotiate the maze of healthcare regulations, providing advice about risk management, reimbursement, and business planning issues. He has considerable experience in healthcare regulation and litigation, including compliance, criminal and civil fraud investigations, and reimbursement disputes. Glaser's goal is to explain the government's enforcement position, and to analyze whether this position is supported by the law or represents government overreaching. 

Susan Childs's Profile

Susan Childs Related seminars and products: 2

Susan Childs is the Founder and President of Evolution Healthcare Consulting. She is a Board Certified Fellow of the American College of Medical Practice Executives. Her experience covers operations, financial controls, accountability, revenue cycle, front desk and time of service, new practices, and customer service.

She has authored for organizations such as Orthopaedics Today and the AMA. Childs is an accomplished general and keynote speaker at local and national venues. She has served as local and state leadership and MGMA ACMPE Advancement Chair.

Her passions are access, staff member pride, and accountability. 

Laurie Morgan's Profile

Laurie Morgan Related seminars and products: 2

Partner and senior consultant Laurie Morgan joined Judy Capko and Joe Capko in 2010. Since then, Laurie has focused on practice revenue (billing, fee structures, collections, and marketing) and operating efficiency (workflow, staffing, and technology). She has written articles on these subjects for a wide range of medical publications and websites.

In 2013, Morgan launched her Management Rx line of books and ebooks. They’re full of lively, readable case studies and practical ideas that can be immediately applied to improve practice operations.

Morgan’s work with medical practices also draws on her 20 years of experience in operations management, marketing and advertising, business development, and general management.  Her previous roles included overseeing an international operations team and planning and launching the web division for a global publishing company; developing a technology startup business plan for an international tech and media conglomerate; and building out her independent publishing company, which served local small and medium businesses.

Morgan has an MBA from Stanford University and an AB in Economics from Brown University.


Diane Hubisz's Profile

Diane Hubisz Related seminars and products: 2

MBA, Practice Administrator

Diane Hubisz, MBA, has been the Practice Administrator at New England Orthopedic Specialists for almost five years.  During that time, the practice has expanded its number of physicians and mid-level providers.  Her accomplishments also include implementing a new PMS/EMR, and revising the physician compensation plan.  She has many years of prior experience in hospital administration and practice management in both community and academic settings.  She recently became a member of the AAOE Data Analytics & Benchmarking Council. 

Tara Holicky's Profile

Tara Holicky Related seminars and products: 2

MBA, Administrator

Tara Holicky, MBA, is the Administrator for Greater Chesapeake Hand to Shoulder and the Lutherville SurgiCenter in the greater Baltimore area of Maryland. The group consists of nine upper extremity only orthopaedic surgeons and one PA. The physicians also work and teach through the Curtis National Hand Center in Baltimore.  Holicky started with the group in February 2017.  Prior to joining GCHS, she worked at Greater Baltimore Medical Center managing the hospital-owned Geriatric, Palliative Medicine, and Hospice physician group for 12 years. She transitioned the group from four physicians to more 50 physicians and nurse practitioners. Prior to that Holicky worked with Sierra Military Health Services, a TriCare contractor on Andrews Air Force Base. She received her MBA from University of Baltimore in 2015, with prior studies in Forensic Anthropology and BioArchaeology.

Olivia Wolf's Profile

Olivia Wolf Related seminars and products: 2

CPC, Practice Administrator

Olivia Wolf, CPCis Practice Administrator for Alaska Hand-Elbow-Shoulder Surgical Specialists, a small group upper extremity practice in Anchorage, Alaska. Olivia began her practice management career in 2007 at an internal medicine practice and transitioned into orthopaedic management in 2013. She has been a Certified Professional Coder through the AAPC since 2004. Wolf serves as a volunteer member-at-large on the AAOE Elections Task Force and currently holds the position of Chair of the AAOE Data Analytics & Benchmarking Council.

Linda Talley's Profile

Linda Talley Related seminars and products: 2

Linda Talley, PhD, CSP (Certified Speaking Professional), is an international speaker known for her high-energy presentations. Her background includes private practice, university professor, and organizational development consultant. Her programs include stories and insights from her career to bring relevant and pragmatic examples to her audiences. Talley provides insights into human dynamics and leadership effectiveness in a humorous, motivating, and engaging manner and provides specific strategies and tactics that can be implemented immediately. She holds in PhD in psychology and is an ongoing researcher in the area of leadership development and nonverbal communication and is published in scientific journals. 

Brenda Brouillette Related seminars and products: 6


Savvy Marketing Solution

Brenda Brouillette RN, BS began her career in nursing prior to obtaining her Bachelors in Healthcare Leadership.  Her focus shifted towards marketing and strategic planning, where she has over 16 years of experience in the healthcare industry.  Initially, she served as a physician relation’s specialist in a hospital healthcare system before emerging in the private sector of physician practices. In 2007 she established Savvy Marketing Solution.  Combining her clinical background with the business development and marketing experience from a variety of healthcare venues, she brings an astute understanding and strong expertise in the niche of healthcare marketing and public relations. 

Laura Hills's Profile

Laura Hills Related seminars and products: 2

PhD, President

Blue Pencil Institute

Dr. Laura Hills, has lived in New York, New Jersey, Wisconsin, Pennsylvania, and Virginia, but contends that you can't take the Jersey out of the girl -- nor should you want to. She has accomplished many things over a distinguished 30-year career but defines herself first and foremost as an educator.

Dr. Hills uses a variety of modalities to teach adult learners how to advance their careers, increase their skills, and find greater fulfillment in their work. She has educated thousands of career professionals through face-to-face instruction, seminars and workshops, one-on-one coaching and training, teleconferences, and the many learning products that she has developed, including her popular books, monographs, articles, and learning templates.

Dr. Hills is the author of four successful books: Lasting Female Educational Leadership: Leadership Legacies of Women Leaders (Springer, 2013), How to Recruit, Motivate, and Manage a Winning Staff: A Medical Practice How-To Guidebook (Greenbranch, 2004), The Professional Practice Problem Solver (Prentice-Hall, 1991), and Do-It-Yourself Marketing for the Professional Practice (Prentice-Hall, 1986). She has authored hundreds of journal articles and notably, has been a staff development columnist for The Journal of Practice Management since 1998. Her article topics include communications, leadership, team building, human resources, marketing, management, emotional intelligence, ethics, workplace etiquette, and professionalism. 

Dr. Hills has been a popular public speaker for professional associations and conferences and is well known for her lively and experiential seminars and workshops. She has significant teaching and educational leadership experience as a former college professor and academic administrator at Virginia International University where she taught both academic English and English as a Second Language and served as an academic department chair. She continues her affiliation with Virginia International University as its Research Fellow for Academic Development. Dr. Hills has also taught a variety of Workforce Development and Continuing Education courses at Northern Virginia Community College. Dr. Hills has grounded all of her work in a rigorous academic foundation in learning theory, pedagogy, learning assessment, and curriculum design. She holds a Doctor of Arts in Higher Education from George Mason University where she focused her scholarly work on leadership studies. She is a distinguished scholar and was awarded the George Mason University Higher Education Outstanding Doctoral Student Award and Outstanding Doctoral Dissertation Award. Dr. Hills also earned a Master of Arts in English and graduate certificates in College Teaching and in the Teaching of English to Speakers of Other Languages from George Mason University. She completed her Bachelor of Arts cum laude at her beloved Rutgers University, where she was elected to Phi Beta Kappa and won the freshman prize for outstanding English language skills.


Frank Cohen's Profile

Frank Cohen Related seminars and products: 2

Director of Analytics and Business Intelligence

Doctors Management, LLC

Frank Cohen is the Director of Analytics and Business Intelligence for Doctors Management, LLC. His areas of expertise include applied statistics, data mining, predictive analytics, and process improvement.


Cohen is the author of several books, including his newest, RVUs: Applications for Medical Practice Success. Cohen has participated in and published numerous articles and studies and trained thousands of physicians, administrators, CPAs, and other healthcare professionals in all areas of healthcare analytics. His experience includes eight years as a Physician Assistant in both the Navy and as a civilian, clinic administrator, and hospital CEO. His clients include hospitals, large and small medical practices, medical and professional associations, legal and accounting professionals, government agencies, and other healthcare professionals. 

Caitlin Crommet's Profile

Caitlin Crommet Related seminars and products: 2

Caitlin Crommett is a recent graduate of the University of Notre Dame, and a speaker on generations in the workplace with a specific focus on Millennials. Her interest in generations began at age 15, when she started a foundation called DreamCatchers, which serves to fulfill the final Dreams of hospice patients, those with 6 months or less to live. The chapters are run by high school and college-age students, who in turn fulfill Dreams of typically-elderly hospice patients, a connection between generations not made very often in today's world. This sparked her passion for facilitating greater connection and communication between all generations, in the workplace and in the world.

Crommett published a book in 2016 called How to Attract Millennials to Your Workplace: And Actually Keep Us!, focusing on new techniques and strategies for engaging Millennial employees and volunteers, and has been a guest writer and  “generational expert” on several websites and blogs.



Crommett has spoken across the country spreading the DreamCatchers mission and more recently on generations in the workplace, with the hopes of creating a more connected world.


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